Shipping Rules

Warehouses and Shipping Time

Delivery and Shipping Fee

Shipping Fee

We offer free shipping on orders of $130 or more, except for some countries that are extremely far away from China.If your order does not qualify for free shipping, the shipping fee will be shown on the address-filing page once the order is settled.

Shipping Notice

For special shipping requests, Please make a note of this before placing your order. Please confirm your address before payment. If you enter the wrong address, please contact CHUWI Support（store@chuwi.com） in a timely manner. We will contact logistics personnel to solve the problem. CHUWI orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

CHUWI assumes no responsibility for delayed or rejected orders due to the following reasons:

1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
4. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
5. The consignee address is a school, unit, or residential community where the courier has no access.

About the tariff

Orders shipped from China warehouses are subject to the following tariff policy.

The price of our products shown to the customs is only $80-$120, so as to save customs duties for you.

For example, if you need to pay 2% tariff according to your law, it will be calculated according to our customs clearance price. {($120-a)*2%} (a is the starting point of taxation).If you need to declare the normal amount, please make a note when placing the order.

Order and Logistics Tracking

Notification

After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm SMS notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.

FAQ