You can request our Return & Refund Service:

√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product does not support return service if has been activated.).

√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond 14 calendars days of receiving a product.

× A product sent to CHUWI for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to CHUWI within seven 7 calendar days after Return & Refund Service confirmation is sent from CHUWI.

× Other circumstances stated in this policy.

Return & Refund Instructions

If you would like to apply for a return and refund, Please contact store@chuwi.com within 14 calendar days of receiving your product to request a refund.

We will review your return and refund application within 2 working days.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note: Refund processing may be delayed during the event.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Return Shipping

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

You can request our Replacement Service:

√ Within 15 calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.

√ Within 15 calendar days of receiving the product if the product suffers performance failure.

Replacement Service will not be provided where:

× Service is requested more than 15 calendar days after receiving a product.

× Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.

× A product sent to CHUWI for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.

× A product is found to have no defects after all appropriate tests are conducted by CHUWI.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels or serial numbers show signs of tampering or alteration.

× Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.

× Received product has not been sent back to CHUWI 7 calendar days after replacement confirmation from CHUWI.

× Proof of damage during transit issued by the carrier cannot be provided.

× Other circumstances stated in this policy.

Replacement Instructions

If you would like to replace products, please contact our After-Sales team at store@chuwi.com within 15 calendar days of receiving the products.

Replacement Freight

CHUWI shall be responsible for the two-way replacement freight for any products sent in for replacement due to performance faults.